ICM is committed to the continuous training and development of its employees. Our management team takes a leadership role in ensuring ICM deliver excellence in customer service, service standards and value for money.

» Paul Rafferty

⇒ Position   Managing Director

Along with Coral Brodie, Paul co-founded ICM in 1996. Paul is responsible for all aspects of Groups performance and strategy, focusing specifically on Service Delivery.

» Coral Brodie

⇒ Position   Director

Along with Paul Rafferty, Coral co-founded ICM in 1996. Coral is involved within all group activities including integration and acquisition. Coral has worked within the cleaning industry for over 20 years with extensive experience in Business Development, Administration and Finance.

» Eddie Palfrey

⇒ Position   Operations Director

Eddie is responsible for operational strategy and service delivery. Enjoying over 34 years in the industry, Eddie has operated and managed across the cleaning sector and has held senior positions at MITIE, Pall Mall and Prompt Cleaning. Eddie provides solutions together with innovation to maximize manpower efficiency.

» Mark Rogers

⇒ Position   Director

Mark is responsible for leading the development of new business for the company, identifying and negotiating opportunities for service delivery, as well as overseeing the management of the Sales and Marketing team.

He joined the company from The Johnson Group Plc where he spent two years as a Director, prior to that he was a Director at Rentokil Initial Plc for seven years, previously he held senior positions at John Mowlem Plc and Master Group, Mark's experience within the facilities management arena stretches over 26 years.

» Stephen Rafferty

⇒ Position   Regional Director

Stephen is responsible for the operation and management of the cleaning services provided for the Southern region. Enjoying over 30 years experience in the industry, 14 of which have been with ICM, Stephen has operated and managed across both the Retail and Leisure sector.

» Ian Sinclair

⇒ Position   H&S Director

Ian is responsible for the promotion of safe working practices and is committed to developing, implementing and promoting a positive and sustainable culture of health and safety throughout all levels of the organization.

Originally from a catering background Ian's career graduated towards H&S in the late 90's. He is now a Chartered Member of the Institute of Occupational Safety & Health (IOSH) and has now completed his first three year cycle of Continuous Professional Development (CPD) and is now working towards Fellowship status.

» Simon Dale

⇒ Position   Director of Support Services

Simon is responsible for managing ICMs dedicated Hospitality Services subsidiary, a business specializing in servicing hotel and roadside operators including Moto, Roadchef, Travelodge and M&S Simply Foods - an area which we have been serving for over a decade.

After studying business, Simon worked in property management with Royal Life Estates before moving into facility services in 2001.

» Ian Wright

⇒ Position   Finance Director

Ian brings to ICM extensive experience in financial management in the support services sector. Wright joined us from Krystallon where he was Finance Director. Krystallon started as a subsidiary of BP plc and was later acquired by Hamworthy plc of the marine and oil & gas services industry. Prior to this, he was with Rentokil Initial for 14 years. Recruited as Financial Controller for Rentokil's cleaning division, he was subsequently promoted to divisional Finance Director of the larger Rentokil Initial cleaning business, a position he held for more than eight years.

Ian has achieved BA (Hons) and is FCCA Certified as a Chartered Accountant and the skills and experience Ian brings to ICM will ensure that we have the financial strength and resources to meet our business objectives as we continue to grow and develop.